Shipping Policy
Last Updated: June 2026
Overview
This page explains our order processing time, handling time, transit time, and estimated total delivery time so you know exactly when to expect your order. All timeframes are stated in business days (Monday through Friday, excluding holidays).
Order Processing and Handling Time
Orders are processed and prepared for shipment within 1 to 2 business days of being placed. To protect product integrity, all orders ship Monday through Wednesday only, which prevents temperature sensitive products from sitting in transit over the weekend.
Orders placed Thursday through Sunday, or on a holiday, are processed and shipped on the next available shipping day, which is typically the following Monday. You will receive an email with tracking information once your order ships.
Transit Time and Estimated Delivery
All orders ship via 2 Day Air with an estimated transit time of 2 business days once the package leaves our facility. Combined with handling time, the estimated total delivery time is 3 to 5 business days from the date the order is placed, depending on the day of the week the order is received.
Orders placed on Monday or Tuesday are usually delivered within the same week. If an item is temporarily out of stock when your order is placed, it will typically ship and deliver the following week once it is back in stock.
Please note that all of our products are compounded. Because each compounded product is prepared per order, processing times may vary, and certain orders may require additional time before they are ready to ship. We will notify you if your order requires extra preparation time.
| Shipping Method | Order Total | Cost | Handling Time | Transit Time | Estimated Total Delivery |
|---|---|---|---|---|---|
| 2 Day Air | Over $150 | Free | 1 to 2 business days | 2 business days | 3 to 5 business days |
| 2 Day Air | $150 or less | $15 flat | 1 to 2 business days | 2 business days | 3 to 5 business days |
Delivery estimates begin once your order ships, not at the time the order is placed. Because orders ship Monday through Wednesday, an order placed later in the week will begin transit on the following Monday.
Cold Sensitive Products
Nasal Sprays
Peptide nasal sprays are shipped without ice packs. Our internal stability testing has shown that these peptides degrade by less than one percent in transit under standard shipping conditions. Once you receive your nasal spray, it must be refrigerated. Please place it in the refrigerator promptly after delivery and follow any storage instructions included with your product.
Injectable Products
Injectable products are shipped with cold packs and insulated styrofoam packaging to maintain stability during transit. Because of cold chain requirements, injectable orders follow the same Monday through Wednesday shipping schedule. Refrigerate injectable products immediately upon arrival unless otherwise directed.
Shipping Destinations
We currently ship to all 50 United States. We do not ship internationally at this time.
Order Tracking
Tracking information is sent by email once your order ships. You can also check your order status by logging into your account at lavimd.store. Orders are shipped via USPS or UPS depending on your location and the products ordered.
Shipping Delays
While we make every effort to deliver your order within the estimated timeframe, delays may occur due to carrier issues, weather, or other circumstances beyond our control. Lavi MD is not responsible for delays once a package has been handed off to the carrier.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at support@lavimd.store within 7 days of the expected delivery date. We will work with you to resolve the issue.
Contact Us
Chayim Therapeutics dba Lavi MD
Website: https://lavimd.store
Email: support@lavimd.store
Phone: 844-954-9300