LaviMD Terms of Use and Consent for Treatment

Last Updated: September 17, 2025

Carefully read these Terms of Use and Consent for Treatment ("Terms") as they govern your access to and use of LaviMD ("LaviMD," "we," "us," and "our") Platform. Your acceptance of, and compliance with, these Terms is a condition to your use of the following:

• lavimd.store (our "Website");
• the LaviMD mobile application (our "Mobile Application"); and
• the services ("Services") made available through our Website and Mobile Application.

The non-medical business support services and our Website are collectively referred to as our "Platform."

LaviMD contracts with independent medical groups, such as Rofe Medical ("Medical Group"), which are independent medical practices with a network of United States-based healthcare providers (each, a "Provider") to provide online telehealth clinical consultations, services, and treatment related to weight loss medication, telehealth dietitians, and personalized diet plans. The professional medical services provided by Medical Group through the use of our Platform are collectively referred to in these Terms as the "Services."

By clicking "Accept" or proceeding with registration, you acknowledge that you have read these Terms in their entirety, understand, and fully accept all terms and conditions contained herein, as well as our Privacy Policy. If you do not agree to be bound by these Terms and our Privacy Policy, you are not authorized to access or use our Platform and the Services; promptly exit this Platform.

1. Services Provided, No Medical Care or Advice

LaviMD is not a medical group and does not provide medical, nutritional, dietary, or other advice, treatment, or care. LaviMD provides administrative and management services to independent, physician-owned and operated medical practices. Any telemedicine consults, dietitian guidance, or personalized diet plans obtained through our Platform are provided by Providers affiliated with Medical Group. Medical Group is owned and operated by licensed physicians. There is no single provider of medical care called "LaviMD." Medical Group engages a network of United States-based clinicians, including physicians and dietitians, who provide clinical telehealth services focused on weight loss medication (e.g., GLP-1 agonists), nutritional counseling, and personalized diet plans. The Providers deliver these services via the Platform to their patients. LaviMD does not provide medical advice or care, own or operate the medical practices, employ or supervise the clinicians providing medical care, and has no control over the care provided, which is the sole responsibility of the independent medical practices and the Providers they engage. Services and practices may vary across Providers, and patients should contact the Providers at Medical Group directly for all questions concerning their medical care.

The Services and medical care provided by Medical Group are not intended to be a substitute for care and treatment provided by your local primary care provider. We strongly recommend all patients maintain a relationship with a local primary care provider for their ongoing medical care and treatment.

2. Not for Emergencies

Our Platform and the Services are not for medical emergencies or urgent situations. You should not disregard or delay seeking medical advice based on anything that appears or does not appear on our Platform. If you believe you are experiencing an emergency, call 911 immediately.

You should seek emergency help or follow-up care when recommended by a Provider or when otherwise needed. You should continue to consult with your primary provider and other healthcare professionals as recommended. Always seek the advice of a physician or other qualified healthcare provider concerning questions you have regarding a medical condition and before stopping, starting, or modifying any treatment, including weight loss medications or diet plans.

3. Risk of Telehealth Services and Informed Consent for Treatment

By using the Services and clicking "Accept," you acknowledge the potential risks associated with telehealth services and provide your informed consent to receive such services. These risks include, but are not limited to:

• Information transmitted during telehealth consultations may not be completely private or secure, and there is a risk of unauthorized access, disclosure, or technical failures (e.g., connection issues, data loss).
• The inability for Providers to perform certain physical examinations or tests remotely, which may limit diagnosis or treatment accuracy.
• Delays in care due to technology or scheduling issues.
• Side effects or risks associated with weight loss medications (e.g., nausea, gastrointestinal issues, fatigue, or more serious risks like pancreatitis or thyroid concerns with GLP-1 medications), personalized diet plans (e.g., nutritional imbalances if not followed correctly), or telehealth-based nutritional counseling.
• Variability in state laws regarding telehealth, prescriptions, and controlled substances.

You understand and consent to the following:

• Consent to Telehealth Services: I consent to the use of telehealth for my consultations, evaluations, and treatment. I understand the limitations of telehealth and agree that it is an appropriate method for my care based on my circumstances. I release LaviMD and Medical Group Providers from any liability related to telehealth risks.
• Consent to Treatment: I consent to receive treatment recommendations, including prescriptions for weight loss medications, guidance from telehealth dietitians, and personalized diet plans, as determined by my Provider. I understand that no treatment is guaranteed, and outcomes vary. I agree to follow Provider instructions and report any side effects promptly.
• Medication and Diet Risks: I acknowledge potential risks of weight loss medications (e.g., gastrointestinal upset, injection site reactions, or contraindications with certain conditions) and diet plans (e.g., allergen exposure or unsuitability for my health needs). I confirm I have discussed my medical history with my Provider.
• No Guarantee of Results: Weight loss results are not guaranteed and depend on adherence to the plan, lifestyle factors, and individual biology.
• Follow-Up Care: I agree to seek in-person care if recommended and maintain ongoing communication with my Provider.

This consent applies to all Services and may be revoked in writing at any time, though revocation does not affect prior care.

4. Eligibility and User Responsibilities

To use the Platform and Services, you must be at least 18 years old, a resident of the United States, and eligible under applicable laws. You agree to provide accurate information during registration and consultations, including your medical history. You are responsible for maintaining the security of your account and device. You must have access to compatible technology (e.g., internet, video capabilities) for telehealth.

5. Prescription Practices

Prescriptions for medications, including weight loss drugs, are issued solely at the discretion of licensed Providers in accordance with applicable laws. LaviMD does not guarantee prescriptions or medication availability. All medications must be obtained through licensed pharmacies, and you are responsible for costs and compliance.

6. Payments and Billing

Services may involve fees for consultations, medications, diet plans, or subscriptions. Payments are processed securely, and you agree to our billing terms. Refunds are limited; for example, consultations scheduled or completed are non-refundable. Recurring payments may apply for ongoing plans. Additional terms are set out in our Return and Refund Policy.

7. Communications Consent

By providing your contact information, you consent to receive communications from LaviMD and Medical Group via email, phone, text, or app notifications for service-related purposes (e.g., appointment reminders, progress updates). This includes automated messages under the CAN-SPAM Act and TCPA. You may opt out at any time, though this may affect service delivery. LaviMD complies with these laws; contact us if you receive unwanted communications.

8. Intellectual Property

The Platform contains proprietary content owned by LaviMD or licensors, protected by copyright, trademark, and other laws. You may use it only for personal, non-commercial purposes as permitted.

9. Termination

We may terminate or suspend your access for violation of these Terms. You may stop using the Services at any time.

10. Disclaimer of Warranties

The Platform and Services are provided "as is" without warranties. LaviMD disclaims all warranties, express or implied, including for medical outcomes.

11. Limitation of Liability

To the fullest extent permitted by law, LaviMD shall not be liable for any indirect, incidental, or consequential damages arising from use of the Platform or Services. Total liability is limited to fees paid in the prior 12 months.

12. Dispute Resolution, Arbitration Agreement

Any disputes shall be resolved through binding arbitration under the American Arbitration Association rules, in Palm Beach County, Florida. Class actions are waived. This agreement survives termination.

13. Governing Law

These Terms are governed by the laws of Palm Beach County, Florida, without regard to conflict of laws principles.

14. Changes to Terms

We may update these Terms; continued use constitutes acceptance. We will notify you of material changes.

15. Contact Information

For questions, contact LaviMD at 844-954-9300, support@lavimd.store.