🕑Cancellations

Orders may be cancelled within 1 hour of placement by contacting us at support@lavimd.store. After 1 hour, orders enter processing and cannot be cancelled.

📦Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, we will make it right. Please contact customer support within 7 days of receiving your package at support@lavimd.store with your order number and photos or videos of the issue. Sharing photos and videos helps us process your request quickly and improve our packaging quality.

Once approved, we will replace the product or issue a full refund, including any applicable shipping charges. Return instructions will be provided after approval if a return is needed.

🚫Items That Cannot Be Returned

For safety and health reasons, the following items cannot be returned:

• Peptide nasal sprays
• Injectable preparations
• Supplements that have been opened or had their safety seals broken

If any of these arrive damaged, defective, or incorrect, you are still fully covered under the section above.

🔄Exchanges

We do not offer exchanges. If you received the wrong item or a damaged or defective product, see the Damaged, Defective, or Incorrect Items section above and we will take care of you.

💳Refunds

Approved refunds are processed within 5 to 7 business days after the returned item is received and inspected, and are issued to your original payment method. Original shipping charges are not refundable except when the return is due to our error, a defective item, or a damaged shipment.

💉Injectable Product Refunds

Injectable products require physician review and clearance prior to fulfillment. If your injectable order is not approved by a reviewing physician, you will receive a full refund automatically. No return is necessary.

🔁Subscription Cancellations

You may cancel your subscription at any time from your account page or by emailing support@lavimd.store. Cancellations take effect before the next billing cycle, and no cancellation fees apply. Products already shipped are not eligible for refund under the subscription cancellation policy.